Returns & Exchanges

At Plug, we stand by the quality of our tech with a 30-day risk-free return policy on all electronic devices. If your hardware doesn't meet your expectations, we provide a streamlined process to ensure you get a replacement or a full refund quickly.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Prepaid Label

  Once approved, a prepaid shipping label will be sent to your inbox; simply print it out and securely package your device in its original box.

• 3.
  Drop Off at Shipping Point

  Take your package to any authorized carrier location within 7 days of receiving your label to ensure your return remains active.

• 4.
  Inspection and Refund

  Our technicians will inspect the device upon arrival to verify its condition, and your refund or exchange will be processed within 3-5 business days.