Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are your electronics brand new or refurbished?
We offer a curated selection of both brand new and certified pre-owned devices. Each refurbished item undergoes a rigorous 50-point inspection to ensure peak performance.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for 1-2 day delivery.
What is your return policy for defective items?
We offer a 30-day money-back guarantee. If your device encounters any hardware issues, we will provide a prepaid return label and a full refund or replacement.
Do the devices come with a warranty?
Yes, all electronics purchased through Plug include a standard 12-month limited warranty covering manufacturing defects and hardware failures.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing through Klarna and Affirm for eligible purchases.
Will my phone work with my current carrier?
All smartphones sold on our platform are factory unlocked, meaning they are compatible with major GSM and CDMA carriers worldwide.